Shipping, Return & Exchange

1. For Prepaid Orders

We don’t charge any shipping fees or any handling fees. We offer free shipping across India.

 

2. For COD Orders

We charge a nominal fee Rs. 79 which is standard amount charged by delivery partner.

 

3. Order Processing

We fulfil orders as soon as you place them. In most cases your order will be dispatched within 24 hours of the order placement (Applicable on orders placed on weekdays. Orders placed on weekend will be dispatched on the next working day)

 

4. Delivery Time

For most serviceable Pin codes, we deliver within 3 -7 business days. But in case of unforeseen circumstances like weather, strikes, remote locations or any other reasons, it may take longer. However, you will be able to track your package using a unique link that will be sent to you after your order is sent to our delivery partner.

 

5. Refunds / Exchanges

  • We accept exchange only against defective product or incase the product(s) gets damaged during transit. However, unboxing video of the product is mandatory for damaged product replacement.
  • If a wrong or damaged product is delivered or it is defective then it has to be informed to us with images and video within 24 hours after delivery. The unboxing video is mandatory for damaged product replacement.
  • Please email / whtsapp or call us with a description of the issue along with product image and order details.
  • To schedule an exchange contact us by email at: cc@trulyearthy.com or whtsapp at +91 7011 7111 76
  • Once your return is received and inspected, we will initiate a refund to your source account or send the replacement product accordingly.
  • Shipping charges applied, are not refundable as per actual basis

 

6. CANCELLATION POLICY

How do I cancel an order on trulyearthy.com?

  • If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at cc@trulyearthy.com or whtsapp at +91 7011 7111 76 with your order number mentioned in the subject line.
  • Once your order is dispatched, thereafter, it can not be cancelled.

 

7. Tracking of Order

You will also be able to track your order online using the AWB number of your parcel. The details of the AWB number and the link to tracking website will be mailed to you once the order is dispatched from our centre.